COMPANY STRATEGIES

Business – Here comes the peak season. Ballparks, zoos and pools are closed and people are looking for things to do. Time to capture that audience. Do you have a plan in place to drive them to your facility?

Staffing – Time to ramp up your staff. Training is key to your success. Remember – the worst employee is your standard and expectation for any new hire. Don’t ever compromise great guest service.

Cost Controls – More traffic means more costs, including cost of goods (food, beverage and redemption costs). Have a plan to maintain all areas including weekly inventories. Costs can add up quickly if not managed appropriately and unnecessary monies may be lost.

Inspect what you expect – Let me say that again….INSPECT WHAT YOU EXPECT! Training someone and leaving them alone to hope they do the right thing does not work. Put a plan together to maximize performance through correct audited actions. Remember this….20/60/20 rule…20% of your staff will always be your superstars, 20% will always be challenging and ongoing supervision and 60% sit on the fence and will operate based on managment interaction. Without interaction and supervison, you could have 80% on the wrong side of the fence. Don’t jeopardize your brand!

Time for Detail Cleaning – More foot traffic means more staff. More staff offers more time for detail cleaning throughout your facility. Try this….1) Buy index cards 2) Turn off your clock in perameters (making everyone to need a manager to clock them in) 3) Write a 5-10 minute detail cleaning assignment on each index card based on the amount of employees you have working that day. 4) As staff clocks in, hand them a random detail cleaning assignment 5) When staff wants to leave, they cannot clock out without your swipe on the time clock….get their cleaning card back from them, inspect their area, tell them thank you for taking care of the duty and then clock them out…..30 ppl working in a day with all each having 10 minutes of detail cleaning offers 300 minutes of detail cleaning with not expending any more than 10 minutes to each person…imagine what a week would do!!